Last Updated: 19/02/2026
Welcome to Butlers Removals (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://butlersremovals.com.au/ (the “Site”) and use our services.
By accessing or using our Site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information when you:
Submit a quote request or contact form
Sign up for newsletters or updates
Call or email us for inquiries
Provide information during customer service interactions
Examples of personal information may include:
Full name
Email address
Phone number
Service address and location details
Moving date and preferences
Billing or payment information (if provided directly)
1.2 Automatically Collected Information
When you visit our Site, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited and time spent
Referring/exit pages and clickstream data
This information is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We may use your information to:
Provide, maintain, and improve our services
Respond to enquiries and fulfill service requests
Send you quotes, confirmations, updates, or newsletters
Personalize your experience
Monitor and analyze trends and usage
Detect and prevent fraud or security issues
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service providers who help us operate the Site and conduct business (e.g., hosting, analytics, CRM)
Legal authorities or compliance partners where required by law or to protect our rights
Affiliates or business partners with your consent
We may also share aggregated or anonymized data that cannot reasonably identify you.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Recognize repeat visitors
Tailor content and advertising
Improve website functionality
Analyze site traffic
You may choose to disable cookies through your browser settings, though some features may not function properly without them.
5. Third-Party Links and Services
Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute protection.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Your Rights
Depending on your jurisdiction, you may have rights such as:
Accessing your personal data
Correcting inaccurate information
Requesting deletion of your personal data
Withdrawing consent
Opting out of marketing communications
To exercise any rights, contact us at the information below.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or the applicable age of consent). We do not knowingly collect personal information from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy. The “Effective Date” at the top will reflect the most recent version. Continued use of our Site means you accept the updated policy.
11. Contact Us
If you have questions about this policy or want to exercise your rights, contact:
Butlers Removals
📍 Address: 7 Kimberley Street, Trinity Park, Cairns, QLD, Australia, Queensland
📞 Phone: 0449 012 353