Last Updated: 19/02/2026
Welcome to Butlers Removals (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://butlersremovals.com.au/ (“Website”) and our removal and related services (“Services”).
By accessing our Website or booking our Services, you agree to these Terms.
1. Services
Butlers Removals provides residential and commercial moving services, including but not limited to:
Local and interstate removals
Packing and unpacking services
Furniture handling and transport
Storage (if applicable)
All services are subject to availability and confirmation.
2. Quotes and Bookings
2.1 Quotes
Quotes are provided based on the information supplied by the customer.
Quotes may be estimates unless stated as a fixed-price agreement.
Additional charges may apply if the scope of work changes or information provided is inaccurate.
2.2 Booking Confirmation
A booking is confirmed only after written confirmation from us.
We may require a deposit to secure your booking.
3. Pricing and Payment
All prices are in Australian Dollars (AUD).
Payment terms will be stated on your invoice or booking confirmation.
Full payment may be required on completion of services unless otherwise agreed.
Late payments may incur additional fees.
We reserve the right to withhold delivery of goods until payment is received in full.
4. Cancellations and Rescheduling
Cancellation fees may apply if cancelled within [insert timeframe, e.g., 48 hours] of the scheduled move.
Deposits may be non-refundable depending on the timing of cancellation.
Rescheduling is subject to availability.
5. Customer Responsibilities
You agree to:
Provide accurate and complete information about your move.
Ensure access to the property (e.g., parking, elevators, keys).
Properly pack items unless packing services are purchased.
Disconnect appliances and prepare goods for safe transport.
Notify us of fragile, valuable, or hazardous items.
We reserve the right to refuse transport of prohibited or dangerous goods.
6. Damage and Liability
6.1 Australian Consumer Law
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
6.2 Limited Liability
To the extent permitted by law:
We are not liable for loss or damage resulting from inaccurate information provided by you.
We are not responsible for items not packed by us unless negligence is proven.
Liability may be limited to repair, replacement, or compensation as permitted by law.
6.3 Insurance
Transit insurance is not automatically included unless specified. Customers are encouraged to arrange appropriate insurance coverage.
7. Delays
We are not liable for delays caused by:
Traffic conditions
Weather events
Mechanical breakdowns
Government restrictions
Events beyond our reasonable control
We will make reasonable efforts to complete services within agreed timeframes.
8. Website Use
By using our Website, you agree:
Not to misuse, hack, or interfere with Website functionality.
Not to copy or reproduce content without permission.
That information provided on the Website is for general informational purposes only.
We reserve the right to update Website content without notice.
9. Intellectual Property
All content on this Website (text, logos, images, design) is owned by or licensed to Butlers Removals and is protected under Australian intellectual property laws.
You may not reproduce, distribute, or modify any content without written consent.
10. Privacy
Your use of our Website and Services is also governed by our Privacy Policy.
11. Termination
We reserve the right to refuse or terminate service if:
Payment obligations are not met
Unsafe conditions are present
Customer conduct is abusive or unlawful
Services requested involve illegal goods
12. Governing Law
These Terms are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of the courts in the relevant Australian state or territory where the services are provided.
13. Amendments
We may update these Terms at any time. Continued use of our Website or Services after updates constitutes acceptance of the revised Terms.
14. Contact Information
Butlers Removals
7 Kimberley Street, Trinity Park, Cairns, QLD, Australia, Queensland
Phone: 0449 012 353
Website: https://butlersremovals.com.au/